Sunrooms

Due to the Covid -19 situation we were finally able to get our decking and railing ordered at the end of September. The staff at your office were very helpful with what we were looking for and able to get a quote written up promptly.Again due to covid there was a delay because of a backlog of orders and we were told we were looking at a 12 week delivery. Our product arrived December 21. The shipment was securley fastened to a skid and stretch wrapped. After unloading, I did an inventory and everything was accounted for as per my purchase order. The individual railing sections were wrapped and identified as per the drawing. All the included fasteners and small parts were in boxes.There was no damaged goods at all. We are looking forward to starting to remove all the old wooden railings and decking as the weather warms up. Very pleased with what we have got and thanks for answering some questions which I had. I will send pictures when our project is complete.My suggestion would be for you to give clients the name of the shipping company and estimated delivery date, along with the tracking number when arranging for deliveries out of your area. Also it is very important to include the recipient's phone number on the shipping documentation.Bill Lane

There should be a lock on your top sash to keep it from sliding down

We bought your 3 season vista sunroom from the leisure store and we had to build it ourselves because the installer backed off after being told that he would be available. We did the best that we could with your instructions on youtube. Honestly if i would start again i would purchase a sunscape room since the end finish is nicer. Anyways the service after sale is non existant from your sales person in Ottawa. We received the parts and everything was well packaged. We open some of the packages and parts were damaged. We contacted our sales person and he had told us that if upon receiving it from a 3 rd party and if the packaging was not damaged just accept it. We found 3 parts that were damaged. So to make a story short after spending 42 k everything is our fault. You are basicelly on your own once they get their money. I hope that your busisness will survive because right now the service after sales is non existant. The room comes with lots of silicone tubes but no clear instructions where to apply. Like all companies since we got it by covid they is no service after sales. We had to install the defective parts because of timline. Please wait a couple of years before investing because right now its all about money

Decking material I ordered are very good and we’re delivered as well and shrink wrap accordingly in a timely manner. Thank you very much.

We have a 20 year old roofed cedar deck and at our home in Pickering. The roof had original green corrugated fibreglass which was worn, impossible to clean and brittle to the point of cracking and leaking. I started looking 2 years ago for a replacement and even though it was more expensive I chose the craftbilt north lander sky view low profile product as I was keeping the Cedar original frame and rafters. Due to Covid and a factory labour dispute the product took a couple of extra weeks. While waiting I downloaded the installation guide and asked staff a couple of technical questions which were answered very promptly. The product arrived and after prepping the rafters and frame it took about 13 hours to rip the polycarbonate into the correct width, install the couplers, waterproof gaskets, top rails and rail caps. The installation guide is pretty clear but for DIY doesn’t have every answer. Craftbilt’s technical support answered the rest. The big test came about 3 or 4 days after installation with a very heavy rain. No leaks! I would recommend the product and the company even for DIY installation like mine. This is a very high quality, durable and break resistant polycarbonate product. I sent a number of photos during and after installation to craftbilt and gave permission to share with other interested home installers.

As I was loading the shipment in my van I noticed that the vinyl in one of the panels was not properly installed so I pointed it our and it was replaced no problem. Only other issue was because the total length of my surface was 16’ the top cap was 16’ which made it difficult to drive down the 401 with this sticking out of my van 😊. The guys cut it in half for me so no problem I just didn’t expect that/think of it. I did get it together and took a little bit but I must say that it was very helpful to have all of the panels labeled! Overall…very happy with the product and service.. Thanks for the follow up! Cheers Mike

We are extremely happy with our decision to use Craft-Bilt railings. The fact that they are locally made in Canada was a major selling point for us. After comparing the design, quality and value to several other imported manufacturers it became an easy decision. The folks at Craft-Bilt were very helpful and patient throughout the purchasing process. The installation process does require a decent level of skill to ensure the correct measuring and drilling of holes to connect the various components. Be patient, measure twice - cut once, and ask the folks at Craft-Bilt if you're not sure. It is totally worth the effort. We definitely recommend Craft-Bilt railings, and have recommended Craft-Bilt be considered for submission to the made in Canada site; https://madeinca.ca/submissions/

DIY deck project. Staff are very knowledgeable and professional and eager to answer any and all questions. Pre and post service was excellent. Great product. We are very happy with our finished deck.

I was in help for my drawings which I could not find and I needed it Mr. Rob lamb went out of his way to get it for me words cannot say how grateful I am to him I will always hold the highest respect for him and the company's attitude Referring this company to anyone will be my pleasure Thankyou Regards Gerard

Thank you for getting this done for me, looks very good. Thank the boys for a wonderful job. Will go to the bank and send payment on Saturday. Thank you again.

Very Good

A beautiful sunroom, friendly installation team, and great product. I highly recommend Craft-Bilt for your sunroom project.

We order a three season sun room 10x12. We needed to build a deck and put on it the room. Jonathan was the installer and he did an amazing job. He built the deck and the room. His professionalism and attention to small detail with the best quality of Craft built make this part of our house a dream room. Thanks. Arie and Hadasa Richmond Hill, Ontario

Good morning Rob; Thanks for the updated install info. I have completed the project that I purchased from Craft-Bilt. Grand vista sunroom, what an incredible product. I'm very impressed with the quality, the fit and finish is second to none. I was concerned with the fascia mount but that worked out awesome as well. Inspector took a close look and was very impressed and passed inspection with not one glitch. I have already had a few inquiries from referred customers and would like more info on possibly becoming a dealer for Edmonton. If you could forward some more info on how to look more closely at this, it would be greatly appreciated. Also looking at getting some pricing on your railing systems. Do lots of decks and rails and would like an exclusive product to present. Thought I'd send a few photos of the product I've purchased from you guys. Thanks again and look forward to another project. Ray Adrian

Our family business has been purchasing products from Craftbilt for roughly 28 years. We've enjoyed using they're products and like that they're always innovating new products and design ideas. Good company to deal with

We are a dealer for "Craft-Bilt" in Nova Scotia and are truly impressed with the product as well as the customer service provided by the "Craft-Bilt" team in Ajax, Ontario. The sunrooms are well built, very attractive and economical to purchase. Keep up the great work "Craft-Bilt".

The quality is amazing, it exceeds my expectation. The polycarbonate material is so light and, at the same time, so strong. he staff was extremely helpful. I would like to especially mention the showroom sales person who went above and beyond his normal duties and provided extensive information on the all aspects of the product installation. Also, the warehouse guys helped a lot to pack my order and load it in the car in the in the most protected way to ensure safe transportation.

For a number of years we had contemplated a small porch enclosure for the east side of our house as shelter from inclement weather. Compared a contractor built enclosure with several online vendors but the prices were pretty spendy. Further searching found the Sepio Weather Shelters (http://sepio.ca/) website out of Toronto, Canada. Special ordered a design for our existing composite board back porch through Israel Reinberg, with enclosure production and completion through Jonathan Reinberg, and shipping through Eyal Reinberg (Toronto, CA to Petersburg, Alaska). The enclosure was extremely well-packaged having survived the trucking and barging without delay or damage. The enclosure itself is extremely well-engineered with great attention to detail and craftsmanship, corner pieces matched up perfectly, removable screened sliding windows and automatic closing and adjustable storm doors, aesthetically pleasing gutter and roof assembly. Jonathan provided very helpful preliminary emailed and verbal instructions on the installation. Sedat Kurunc of Craft-bilt continued with invaluable instruction through emailed video clips and photos and telephone calls which brought the installation process to a very satisfying conclusion. We highly recommend both Sepio Weather Shelters through the Reinberg's, and the Craft-bilt product line.

Please find attached some photos of the Cecil Walden Project as promised. Just finished up yesterday. The client is thrilled with the end result and we all agree you have a great product. Thank you for all your efforts in helping get the project done before the snow starts, I think we just made it... I look forward to future projects, using your decking and other products. Cheers, Tim Beadle Exterior Craft

Great product and great service!! Bart Bremmer and his team did a great job of helping get my clients project done under some less than ideal circumstances. The end result of these efforts was a beautiful walk out deck, that my client is thrilled with. Everyone agrees it was the perfect product for the job. High quality and a joy to work with, thanks again..... I look forward to using this product more in the future and am interested in using some of their other products.

Im the owner of Sheehan Mechanical 2002 Inc. We are into fabircation of custom sheet metal, Plumbing and CNC plasma cutting. I bought this kit to cover my personal patio. This is one of the finest kits I have ever installed. There were a couple of small hiccups but I had the resources to over come. It took two of us 8 hours to install complete, not bad for 2 guys installing there first kit weather shelter 12' x 24' Thank you Craft Bilt. Robert

I bought railings for my house, i was extremely please with the level of customer service i received from this company, especially for Mr Sedat, who was very patient to go through my purchase and made sure i did not miss anything with my order. I am someone that deals with general public on a high level and good customer service is very important to me and my company. When i see other company and staff provide above and beyond WOW! Factor Servive its worth my time to write about it. Thank you MR Sedat and Craftbilt material for making my purchase a great experience. Best of Luck to you and Your Company.