Reviews

I had to delay my response since my contractor had not installed the awning. My experience with Ctaft-bilt has been nothing but positive. There was no pressure from sales just good information about the product. There were many choices of fabric for the awning. It looks great now that it is installed. The motor is smooth. Bonnie was a great help when we needed a question answered. Overall I would recommend the company and their product. Now I have ordered the glass railing for the deck. I’m looking forward to having it installed and will be back to review this product. Thank you Anne J.

Love this canopy product. We had an existing glass panel railing that I was able to replace the corner posts with the canopy support post for a seamless change. The shade is so easy to operate and everyone loves the ability to quickly and easily open and close fully or partially to allow some to find shade and others to find sun. It repels rain well with the slopes run off. Although I would not recommend leaving open in high winds, it easily survived a recent storm we had with no damage.We installed ourselves and found it easy to follow along the online instructions. The staff from sales, reception and warehouse were all very friendly throughout the process. Great company to work with.

We are very happy with the options for size and colour of our awning came and with the quality of the fabric and construction of the frame. We would recommend them to others.

Excellent product and installation was without any problems.

Delivery was on time and railing went up easily Excellent product And looks amazing on my deck Thanks again to Bart and Craftbuilt

Hi...Mike from Bridgewater Nova Scotia. I purchased 7 Four-Track windows and 4 Lip-Frame trapezoid windows for my screened-in porch. The staff at Craft-Bilt were first class and were very helpful in the design and fabrication of the windows. I took away one star as some of the mitered corners on the trapezoids were not tight and the clear vinyl was not as clear as I had hoped. I will use Craft-Bilt on my next project.

The contacts we made and the service we received were both in good order. Also, the products supplied came on time and were shipped properly. We are totally satisfied with the results ... 3 beautiful, long-lasting decks . Thank you all

We contacted Craft-Built for an awning, both the pricing and the turn around was on point. Will definitely seek out to work with them again.

We bought your 3 season vista sunroom from the leisure store and we had to build it ourselves because the installer backed off after being told that he would be available. We did the best that we could with your instructions on youtube. Honestly if i would start again i would purchase a sunscape room since the end finish is nicer. Anyways the service after sale is non existant from your sales person in Ottawa. We received the parts and everything was well packaged. We open some of the packages and parts were damaged. We contacted our sales person and he had told us that if upon receiving it from a 3 rd party and if the packaging was not damaged just accept it. We found 3 parts that were damaged. So to make a story short after spending 42 k everything is our fault. You are basicelly on your own once they get their money. I hope that your busisness will survive because right now the service after sales is non existant. The room comes with lots of silicone tubes but no clear instructions where to apply. Like all companies since we got it by covid they is no service after sales. We had to install the defective parts because of timline. Please wait a couple of years before investing because right now its all about money

We needed to replace a rotting deck off our 2nd story bedroom this summer as we were also doing general re- siding . In searching around the internet I was very pleased to come across craftbilt decking as we wanted something that was waterproof and easy . We haven’t finished the deck yet but the whole process of contacting craftbilt to picking up the product was easy and excellent. Lisa was very personable to deal with and very quick to answer any questions we had. When we went into order the product she made it smooth. We were able to take some samples home so our siding guys knew what we would be doing and could work to it. They kept us up to date when timelines changed and that’s all I can ask for when that’s out of everyone’s control these days. I really do like the product and I’m looking forward to having it completed.

Working with Craft-bilt was fantastic right from getting a quote through to installation. There was a small issue with 3 of the panels but Craft-bilt was quick to make it right. The windows are great and make the Muskoka room so much more functionable. I have already recommended Craft-bilt to several friends.

We simply cannot say enough about our amazing experience with CraftBilt Materials Ltd. We had been looking for a quality railing system to complement our newly renovated deck and we hit gold with this product … and this team! Firstly, the railing is not only aesthetically pleasing, but also extremely well constructed with high-grade materials and very solid. If you’re looking for quality, we whole-heartedly recommend them. This is not your store-bought system and even when compared to other aluminum railing fabricators we have researched, this one tops the list. Price point? Very reasonable! The system was delivered on time and packaged meticulously. We completed this project from a distance (Northern ON) and the staff were awesome! Lisa was a joy to work with … not only is she extremely knowledgeable, but she was very helpful and always responded quickly to questions. Thanks Lisa! We also appreciated help from Bonnie, Nithi and Rob. All in all, a great experience … 5+ stars without reservation! (Note: I'll add pictures once we finish the deck.)

I ordered a sun-room with 4 track windows from Craft Bilt and had an excellent experience. Rob Lamb worked with me to help with the design and in exploring alternatives to reduce costs. Rob also directed me to a fabulous installer who installed it on my existing deck with ease. I was impressed at how pretty much everything needed to installed was shipped from Craft Bilt. I love my new Grand Vista Sunroom 🙂

Very good experience. The windows came and there was no damage. The installation instructions were easy to follow. Our dealings with the office were great. The ladies knew the routine and we were satisfied with that part. We understand that things were difficult because of the situation with Covid. We had ordered in Feb. but didn’t receive the windows until July.

Lisa was excellent to work with to find what I needed. My aluminum decking looks and feels amazing. I am looking forward to never needing to seal the deck ever again!

I used the Craft-Bilt stacking windows on my screened in porch project. Excellent quality at a great price and wonderful company to deal with.

Craft built is excellent in every way. Sent a free sample. Easy to order with. My wife and I installed the deck. Looks amazing. Waterproof underneath.

Customer service is excellent! I emailed back and forth with Lisa a LOT, and she was very patient and understanding. They were nice enough to mail me small samples of their product because I couldn't figure out which one I needed 🙂 Very happy with my experience!

Great people to deal with

Craft-Bilt Materials Ltd in Ajax Ontario was very positive group to deal with. Nithi was very quick at getting our plan estimated and a quote sent out for approval. When our order was ready for pickup I found everything packaged up and correct. BL

I'm impressed with the products

Decking material I ordered are very good and we’re delivered as well and shrink wrap accordingly in a timely manner. Thank you very much.