By Ed Groot on Feb 18, 2023Verified by google
The contacts we made and the service we received were both in good order. Also, the products supplied came on time and were shipped properly. We are totally satisfied with the results ... 3 beautiful, long-lasting decks . Thank you all
By Craft Bilt Materials Ltd - Sunrooms on Feb 21, 2023
Hi Ed, Thank you for the review. We are happy that you are delighted with our product and service. We love how you wrote it down "3 beautiful, long-lasting decks". That explains everything. Thanks again. Craft-Bilt Team https://craft-bilt.com/products-category/decking/ (905) 619-1234 25 Green Court Ajax ON L1S6W9
By Jiyan Dogan on Jan 31, 2023Verified by google
We contacted Craft-Built for an awning, both the pricing and the turn around was on point. Will definitely seek out to work with them again.
By Craft Bilt Materials Ltd - Sunrooms on Jan 31, 2023
Hi Jiyan, Thank you for the review. It was a great experience doing business with your company as well. We are looking forward to hearing from you soon. Thanks again, Craft-Bilt team 25 Green Court Ajax, ON 905-619 1234 craft-bilt.com
By paul belair on Nov 07, 2022Verified by google
We bought your 3 season vista sunroom from the leisure store and we had to build it ourselves because the installer backed off after being told that he would be available. We did the best that we could with your instructions on youtube. Honestly if i would start again i would purchase a sunscape room since the end finish is nicer. Anyways the service after sale is non existant from your sales person in Ottawa. We received the parts and everything was well packaged. We open some of the packages and parts were damaged. We contacted our sales person and he had told us that if upon receiving it from a 3 rd party and if the packaging was not damaged just accept it. We found 3 parts that were damaged. So to make a story short after spending 42 k everything is our fault. You are basicelly on your own once they get their money. I hope that your busisness will survive because right now the service after sales is non existant. The room comes with lots of silicone tubes but no clear instructions where to apply. Like all companies since we got it by covid they is no service after sales. We had to install the defective parts because of timline. Please wait a couple of years before investing because right now its all about money
By Craft Bilt Materials Ltd - Sunrooms on Nov 14, 2022
Hi Paul Sorry about your experience. You refer to Leisure Store as our sales person but our customers are independent contractors. We have no knowledge who they sell to. We would certainly help our customer (Leisure) with any issues, failing that, we would deal with you directly. If there is any outstanding issue please contact Lisa at 800-668-6430 ext 25. Take Care 🙂
By karen fernback on Nov 02, 2022Verified by google
We needed to replace a rotting deck off our 2nd story bedroom this summer as we were also doing general re- siding . In searching around the internet I was very pleased to come across craftbilt decking as we wanted something that was waterproof and easy . We haven’t finished the deck yet but the whole process of contacting craftbilt to picking up the product was easy and excellent. Lisa was very personable to deal with and very quick to answer any questions we had. When we went into order the product she made it smooth. We were able to take some samples home so our siding guys knew what we would be doing and could work to it. They kept us up to date when timelines changed and that’s all I can ask for when that’s out of everyone’s control these days. I really do like the product and I’m looking forward to having it completed.
By Craft Bilt Materials Ltd - Sunrooms on Nov 02, 2022
Hi Karen, We are glad you had an excellent experience with our sales team and that you like our aluminum decking. We would like to see the completed project pictures. Please share them with us if you can. Thank you again for your kind words. Craft-Bilt Team 25 Green Cour Ajax ON L1S 6W9 1-800-619 6430 https://craft-bilt.com/products-category/decking/
By Dan Peters on Oct 25, 2022Verified by google
Working with Craft-bilt was fantastic right from getting a quote through to installation. There was a small issue with 3 of the panels but Craft-bilt was quick to make it right. The windows are great and make the Muskoka room so much more functionable. I have already recommended Craft-bilt to several friends.
By Craft Bilt Materials Ltd - Sunrooms on Oct 26, 2022
Thanks Dan. It was great dealing with you too! 4 track stacking windows: https://craft-bilt.com/products/stacking-windows/ (800) 668-6430
By E Joliat on Oct 04, 2022Verified by google
We simply cannot say enough about our amazing experience with CraftBilt Materials Ltd. We had been looking for a quality railing system to complement our newly renovated deck and we hit gold with this product … and this team! Firstly, the railing is not only aesthetically pleasing, but also extremely well constructed with high-grade materials and very solid. If you’re looking for quality, we whole-heartedly recommend them. This is not your store-bought system and even when compared to other aluminum railing fabricators we have researched, this one tops the list. Price point? Very reasonable! The system was delivered on time and packaged meticulously. We completed this project from a distance (Northern ON) and the staff were awesome! Lisa was a joy to work with … not only is she extremely knowledgeable, but she was very helpful and always responded quickly to questions. Thanks Lisa! We also appreciated help from Bonnie, Nithi and Rob. All in all, a great experience … 5+ stars without reservation! (Note: I'll add pictures once we finish the deck.)
By Craft Bilt Materials Ltd - Sunrooms on Oct 04, 2022
Hey those pictures were impressive, you have created a one of a kind railing and privacy panels. We appreciate your business and kind words, thank you very much! Craft-Bilt craft-bilt.com (800) 668-6430
By don leb on Sep 20, 2022Verified by google
I ordered a sun-room with 4 track windows from Craft Bilt and had an excellent experience. Rob Lamb worked with me to help with the design and in exploring alternatives to reduce costs. Rob also directed me to a fabulous installer who installed it on my existing deck with ease. I was impressed at how pretty much everything needed to installed was shipped from Craft Bilt. I love my new Grand Vista Sunroom 🙂
By Craft Bilt Materials Ltd - Sunrooms on Sep 21, 2022
Hi Don, Thank you very much for the lovely review. I will pass your kind words on to Rob Lamb. We are happy that your experience with the contractor/installer and our sales team was excellent. Thank you for choosing Craft-Bilt products. Craft-Bilt Team 25 Green Court Ajax, ON L1S 6W9 905-619 1234 https://craft-bilt.com/products-category/sunrooms/
By c.sharon hiltz on Jul 27, 2022Verified by google
Very good experience. The windows came and there was no damage. The installation instructions were easy to follow. Our dealings with the office were great. The ladies knew the routine and we were satisfied with that part. We understand that things were difficult because of the situation with Covid. We had ordered in Feb. but didn’t receive the windows until July.
By Craft Bilt Materials Ltd - Sunrooms on Jul 27, 2022
Hi Sharon Yes the delays have been frustrating. We are glad you like your 4 track stacking windows. All the best! The Craft-Bilt Team craft-bilt.com (800) 668-6430
By Ellen Harfield on Jul 08, 2022Verified by google
Lisa was excellent to work with to find what I needed. My aluminum decking looks and feels amazing. I am looking forward to never needing to seal the deck ever again!
By Craft Bilt Materials Ltd - Sunrooms on Jul 08, 2022
Hi Ellen, We are glad that you are happy with our customer service. I will share your review with Lisa. Yes, Craft-Bilt's Aluminum Decking is an excellent product. Our aluminum board deck boards never twist or decay, provide a skid-proof surface, and are virtually maintenance-free. Thank you for your business. Craft-Bilt Team 25 Green Court Ajax ON L1S6W9 905-619 1234 https://craft-bilt.com/products/aluminum-decking/
By Brad Greentree on Jul 07, 2022Verified by google
I used the Craft-Bilt stacking windows on my screened in porch project. Excellent quality at a great price and wonderful company to deal with.
By Craft Bilt Materials Ltd - Sunrooms on Jul 07, 2022
Hi Brad, I came to the office this morning and saw your lovely review. Thanks. Craft-Bilt's 4 Track stacking Windows are an excellent choice for enclosing a porch. Thank you again. Craft-Bilt Team. 25 Green Court Ajax ON L1S 6W9 905-619 1234 https://craft-bilt.com/products/stacking-windows/
Limited Time Only
By lance mueller on Jun 13, 2022Verified by google
Craft built is excellent in every way. Sent a free sample. Easy to order with. My wife and I installed the deck. Looks amazing. Waterproof underneath.
By Craft Bilt Materials Ltd - Sunrooms on Jun 13, 2022
Hello Lance, A great review, thank you! Craft-Bilt Aluminum watertight decking is an excellent product. Thank you for choosing us for your project. We saw the photos and love the view:) Craft-Bilt Team 25 Green Court Ajax ON L1S 6W9 905-619 1234 https://craft-bilt.com/products/aluminum-decking/
By Sabrina Saer on May 26, 2022Verified by google
Customer service is excellent! I emailed back and forth with Lisa a LOT, and she was very patient and understanding. They were nice enough to mail me small samples of their product because I couldn't figure out which one I needed 🙂 Very happy with my experience!
By Craft Bilt Materials Ltd - Sunrooms on May 26, 2022
Hello Sabrina, This is a lovely review regarding our customer service. I will make sure that Lisa gets your compliment about her 🙂 Thank you. Craft-Bilt Team 25 Green court Ajax, ON L1S6W9 800-668-6430 craft-bilt.com
By joe arrigo on May 19, 2022Verified by google
Great people to deal with
By Craft Bilt Materials Ltd - Sunrooms on May 19, 2022
Hi Joe, 5 star review from a Google Local Guide - Thanks!!
By Mike Robillard on Apr 20, 2022Verified by google
By Craft Bilt Materials Ltd - Sunrooms on Apr 20, 2022
Hello Mike, Thank you very much for the 5 Stars. We have been a prominent supplier of home improvement products to the Canadian market since 1992, and we take a great deal of pride in the quality of our products. We are sorry that you are having issues with the local contractor, and we will continue to support you and the local affiliate to the best of our ability. Thanks again. Craft-Bilt Team. craft-bilt.com
By tom vogel on Mar 14, 2022Verified by google
By Craft Bilt Materials Ltd - Sunrooms on Mar 14, 2022
Hi Tom, Thank you very much for the 5 stars review! Craft-Bilt Team craft-bilt.com (800) 668-6430 25 Green Court, Ajax, Ontario
By Nancy-Bill Lane on Mar 09, 2022Verified by google
Craft-Bilt Materials Ltd in Ajax Ontario was very positive group to deal with. Nithi was very quick at getting our plan estimated and a quote sent out for approval. When our order was ready for pickup I found everything packaged up and correct. BL
By Craft Bilt Materials Ltd - Sunrooms on Mar 16, 2022
Hello Nancy-Bill Lane, Thank you. We are grateful that you are happy with the service you received from Craft-Bilt and your order was packed and ready to pick up on time. Enjoy Craft-Bilt products for many years to come. Thank you again for your kind words. Craft-Bilt Team craft-bilt.com 25 Green Court Ajax ON, L1S 6W9
By MrPendragon1986 on Mar 08, 2022Verified by google
I'm impressed with the products
By Craft Bilt Materials Ltd - Sunrooms on Mar 08, 2022
Thanks for the 5 stars!! craft-bilt.com 25 Green Ct, Ajax ON
By Bonifacio Galisa on Feb 08, 2022Verified by google
Decking material I ordered are very good and we’re delivered as well and shrink wrap accordingly in a timely manner. Thank you very much.
By Craft Bilt Materials Ltd - Sunrooms on Feb 22, 2022
Hello Bonifacio Galisa, Thank you for the review. We are glad that you received your aluminum watertight decking order on time and you are satisfied with the product and service received. https://craft-bilt.com/products/aluminum-decking/ Thanks again. Craft-Bilt Team 905-619 1234 25 Green Court Ajax ON L1S6W9
By Melanie Hawkes on Dec 07, 2021Verified by google
I placed my order for a custom size window with craft bilt online through emails and it was so easy. They were very accommodating during the sale and held my product until a day worked with my schedule for pick up. I absolutely love my window and how it looks and enjoy the ease of use
By Craft Bilt Materials Ltd - Sunrooms on Dec 08, 2021
Hello Melanie, Thank you very much for the review. We are happy that you are satisfied with the service received from Craft-Bilt.You are absolutely right about our Stacking Windows. They are beautiful, easy to install and operate. Thanks again, Craft-Bilt Team, 25 Green Court Ajax, ON L1S6W9 1(800) 668 6430 https://craft-bilt.com/products/stacking-windows/
By Jeff Sutton on Nov 18, 2021Verified by google
So I always try to buy high quality Canadian and that was why I chose Craft-Bilt from others after doing an extensive search. Their aluminum decking and glass railing are of excellent quality - thick and sturdy. I love the sand colour deck. The instructions on how to build are easy to understand. When you pay good money, you want to look at the finished product and think it was worth it. I do.
By Craft Bilt Materials Ltd - Sunrooms on Nov 18, 2021
Hello Jeff, What a fantastic review! Thank you very much. We take a great deal of pride in the quality of our products. This is not the kind of imported Aluminum Railing and Aluminum Decking found at the big box store. Our products are Canadian and US-made. We are also proud of the engineering materials that have been developed for our products. We are happy that you like the quality of our products as well. Thanks again. Craft-Bilt's Aluminum Railing: https://craft-bilt.com/products-category/railing/ Craft-Bilt's Aluminum Decking: https://craft-bilt.com/products/aluminum-decking/ Installation Instructions https://craft-bilt.com/installation-instructions/ Craft-Bilt Team 25 Green Court Ajax ON L1S6W9 800-668 6430
Limited Time Only
By alan hart on Oct 15, 2021Verified by google
The team at Craft-Bilt was very knowledgeable and very helpful. They helped me design my project to make sure I was ordering the right pieces. The product was exactly as described and very good quality. The only reason I'm not giving them 5 stars is because there were delays getting my materials as some of the pieces were on back order - I still don't have my 3" post caps.
By Craft Bilt Materials Ltd - Sunrooms on Oct 15, 2021
I would like to thank you for doing business with Craft-Bilt and for taking the time to send us your valuable feedback. It is indeed a great pleasure to learn that you have enjoyed our services and Craft-Bilt's railing products. As you mentioned, delays are the biggest challenge in the manufacturing industry right now. All supply & chain are suffering from delays and shortages of some materials. Things are started getting better though. Hopefully, we will receive the 3'' post caps from our painter in 1-2 weeks, if there are no delays on their end. We are sorry that there were delays in getting your materials on time. Please be assured that your kind comments are shared with the team and management. Thanks again, Craft-Bilt Team 25 Green Court Ajax ON L1S6W9 (905)619-1234 craft-bilt.com
By Michael Armstrong on Oct 08, 2021Verified by google
Couldn’t be happier with the quality of the 4 track windows we ordered. Very classy and dressed up our porch immensely. Long wait but was on time for when I was told my order would be ready.
By Craft Bilt Materials Ltd - Sunrooms on Oct 08, 2021
Hello Michael, Thank you so much for your review regarding Craft-Bilt's 4 Track Stacking Windows, and we glad that you are happy with their quality. You are absolutely right. They are classy and transform an unused place into your favorite space in the house. https://craft-bilt.com/products/stacking-windows/ Thanks again, Craft-Bilt Team 25 Green Court Ajax, ON L1S6W9 905-619 1234
By Greg Purvis on Aug 19, 2021Verified by google
Great product and excellent customer service. Delivered what was promised and when it was promised. Installed the windows last weekend and they look fantastic!
By Craft Bilt Materials Ltd - Sunrooms on Aug 24, 2021
Hi Greg, Thank you for the review. Enjoy the Craft-Bilt's 4 Track Stacking Windows for many years to come. We are glad that your experience with our customer service was excellent and you like the product. Take Care, Craft-Bilt Team. 25 Green Court Ajax, ON 1-800-668 6430 https://craft-bilt.com/products/stacking-windows/
By Myron Oleskiw on Aug 02, 2021Verified by google
In mid-February we ordered a set of 12 large 4-track stacking windows and two small fixed windows from Craft-Bilt Materials Ltd for the veranda at the back of our house. They estimated that the order would be not be ready before mid-May as a result of their difficulty in sourcing materials due to the COVID-19 pandemic. While our delivery date arrived and passed without being updated online, Craft-Bilt did complete the manufacturing of our windows only two weeks later, understandable under the circumstances. The windows were accurately manufactured according to our measurements (each one was unique) and all of them fit well into our openings and were relatively easy for us to install using the instructions provided by Craft-Bilt. The attached pictures show our completed project. We find that the windows slide well within the frames and that they provide lots of flexibility in providing adequate ventilation on hot days. On cool sunny mornings, the windows keep the temperature inside at least 2 degrees warmer than outside which, in combination with a lack of wind, has already allowed us to increase our utilization of the veranda this summer. We’re looking forward to use it even more this fall. We are very pleased with our window purchase and would highly recommend Craft-Bilt windows as being of very good quality and value.
By Craft Bilt Materials Ltd - Sunrooms on Aug 03, 2021
Hello Myron, what a fantastic room! It looks very nice and cozy 🙂 Thanks for the kind words and detailed review. It has been a very difficult year, most orders are delayed due to volume and supply chain issues related to covid as you mentioned. Thank you for your understanding. Craft-Bilt's 4 Track Stacking Windows are very unique products and excellent for turning your porch into a screen room and a sunroom. We are very happy that you enjoy the installation and quality of the product. Thanks again, Craft-Bilt Team. 25 Green Court Ajax, ON 1-800-668 6430 https://craft-bilt.com/products/stacking-windows/
By MKN Sales on Jul 09, 2021Verified by google
Great to do business with.
By Craft Bilt Materials Ltd - Sunrooms on Jul 12, 2021
Hi MKN Sales, Thank you for the review. We are happy to helped your team with the project. Craft-Bilt Team 25 Green Court Ajax ON L1S6W9 (905) 619 1234 craft-bilt.com
Craft Bilt Materials Ltd - Sunrooms 4.7 out of 5 based on 117 user reviews.