Reviews

The contacts we made and the service we received were both in good order. Also, the products supplied came on time and were shipped properly. We are totally satisfied with the results ... 3 beautiful, long-lasting decks . Thank you all

We contacted Craft-Built for an awning, both the pricing and the turn around was on point. Will definitely seek out to work with them again.

We bought your 3 season vista sunroom from the leisure store and we had to build it ourselves because the installer backed off after being told that he would be available. We did the best that we could with your instructions on youtube. Honestly if i would start again i would purchase a sunscape room since the end finish is nicer. Anyways the service after sale is non existant from your sales person in Ottawa. We received the parts and everything was well packaged. We open some of the packages and parts were damaged. We contacted our sales person and he had told us that if upon receiving it from a 3 rd party and if the packaging was not damaged just accept it. We found 3 parts that were damaged. So to make a story short after spending 42 k everything is our fault. You are basicelly on your own once they get their money. I hope that your busisness will survive because right now the service after sales is non existant. The room comes with lots of silicone tubes but no clear instructions where to apply. Like all companies since we got it by covid they is no service after sales. We had to install the defective parts because of timline. Please wait a couple of years before investing because right now its all about money

We needed to replace a rotting deck off our 2nd story bedroom this summer as we were also doing general re- siding . In searching around the internet I was very pleased to come across craftbilt decking as we wanted something that was waterproof and easy . We haven’t finished the deck yet but the whole process of contacting craftbilt to picking up the product was easy and excellent. Lisa was very personable to deal with and very quick to answer any questions we had. When we went into order the product she made it smooth. We were able to take some samples home so our siding guys knew what we would be doing and could work to it. They kept us up to date when timelines changed and that’s all I can ask for when that’s out of everyone’s control these days. I really do like the product and I’m looking forward to having it completed.

Working with Craft-bilt was fantastic right from getting a quote through to installation. There was a small issue with 3 of the panels but Craft-bilt was quick to make it right. The windows are great and make the Muskoka room so much more functionable. I have already recommended Craft-bilt to several friends.

We simply cannot say enough about our amazing experience with CraftBilt Materials Ltd. We had been looking for a quality railing system to complement our newly renovated deck and we hit gold with this product … and this team! Firstly, the railing is not only aesthetically pleasing, but also extremely well constructed with high-grade materials and very solid. If you’re looking for quality, we whole-heartedly recommend them. This is not your store-bought system and even when compared to other aluminum railing fabricators we have researched, this one tops the list. Price point? Very reasonable! The system was delivered on time and packaged meticulously. We completed this project from a distance (Northern ON) and the staff were awesome! Lisa was a joy to work with … not only is she extremely knowledgeable, but she was very helpful and always responded quickly to questions. Thanks Lisa! We also appreciated help from Bonnie, Nithi and Rob. All in all, a great experience … 5+ stars without reservation! (Note: I'll add pictures once we finish the deck.)

I ordered a sun-room with 4 track windows from Craft Bilt and had an excellent experience. Rob Lamb worked with me to help with the design and in exploring alternatives to reduce costs. Rob also directed me to a fabulous installer who installed it on my existing deck with ease. I was impressed at how pretty much everything needed to installed was shipped from Craft Bilt. I love my new Grand Vista Sunroom 🙂

Very good experience. The windows came and there was no damage. The installation instructions were easy to follow. Our dealings with the office were great. The ladies knew the routine and we were satisfied with that part. We understand that things were difficult because of the situation with Covid. We had ordered in Feb. but didn’t receive the windows until July.

Lisa was excellent to work with to find what I needed. My aluminum decking looks and feels amazing. I am looking forward to never needing to seal the deck ever again!

I used the Craft-Bilt stacking windows on my screened in porch project. Excellent quality at a great price and wonderful company to deal with.

Craft built is excellent in every way. Sent a free sample. Easy to order with. My wife and I installed the deck. Looks amazing. Waterproof underneath.

Customer service is excellent! I emailed back and forth with Lisa a LOT, and she was very patient and understanding. They were nice enough to mail me small samples of their product because I couldn't figure out which one I needed 🙂 Very happy with my experience!

Great people to deal with

Craft-Bilt Materials Ltd in Ajax Ontario was very positive group to deal with. Nithi was very quick at getting our plan estimated and a quote sent out for approval. When our order was ready for pickup I found everything packaged up and correct. BL

I'm impressed with the products

Decking material I ordered are very good and we’re delivered as well and shrink wrap accordingly in a timely manner. Thank you very much.

I placed my order for a custom size window with craft bilt online through emails and it was so easy. They were very accommodating during the sale and held my product until a day worked with my schedule for pick up. I absolutely love my window and how it looks and enjoy the ease of use

So I always try to buy high quality Canadian and that was why I chose Craft-Bilt from others after doing an extensive search. Their aluminum decking and glass railing are of excellent quality - thick and sturdy. I love the sand colour deck. The instructions on how to build are easy to understand. When you pay good money, you want to look at the finished product and think it was worth it. I do.

The team at Craft-Bilt was very knowledgeable and very helpful. They helped me design my project to make sure I was ordering the right pieces. The product was exactly as described and very good quality. The only reason I'm not giving them 5 stars is because there were delays getting my materials as some of the pieces were on back order - I still don't have my 3" post caps.

Couldn’t be happier with the quality of the 4 track windows we ordered. Very classy and dressed up our porch immensely. Long wait but was on time for when I was told my order would be ready.

Great product and excellent customer service. Delivered what was promised and when it was promised. Installed the windows last weekend and they look fantastic!

In mid-February we ordered a set of 12 large 4-track stacking windows and two small fixed windows from Craft-Bilt Materials Ltd for the veranda at the back of our house. They estimated that the order would be not be ready before mid-May as a result of their difficulty in sourcing materials due to the COVID-19 pandemic. While our delivery date arrived and passed without being updated online, Craft-Bilt did complete the manufacturing of our windows only two weeks later, understandable under the circumstances. The windows were accurately manufactured according to our measurements (each one was unique) and all of them fit well into our openings and were relatively easy for us to install using the instructions provided by Craft-Bilt. The attached pictures show our completed project. We find that the windows slide well within the frames and that they provide lots of flexibility in providing adequate ventilation on hot days. On cool sunny mornings, the windows keep the temperature inside at least 2 degrees warmer than outside which, in combination with a lack of wind, has already allowed us to increase our utilization of the veranda this summer. We’re looking forward to use it even more this fall. We are very pleased with our window purchase and would highly recommend Craft-Bilt windows as being of very good quality and value.

Great to do business with.