Reviews

Bought windows for a sunroom I built and they were exactly what I was looking for. Attractive appearance and quality built. Thank you.

Great knowledgeable staff. The product is robust and much stronger than the initial option of wood. Excellent for boats as it will last a long time.

Love these windows. Used them to screen a porch at our cottage. Very happy with them thus far.

Excellent experience with my order and especially pickup Smooth and seamless Material was extremely well wrapped for me to load and transport in my own trailer Haven’t installed yet but appears wry straight forward Highly recommend this company

I am very happy with the customer service at the Ajax outlet.After screwing down the first piece of decking on the starter strip I noticed the decking was not sitting flat on the starter strip.A little fix up and I was pleasantly surprised about how the rest of the deck interlocked and went together.I installed the light grey decking and the wife loves the look of it.Glad we chose this product.

Excellent product and very durable. The customer service was outstanding—helpful, friendly, and a pleasure to work with. The delivery service was also excellent, and the driver was amazing. Thank you to the entire team for a great experience!

Awning came well packaged, no damage . Well built and easy to install. 12 year warranty a big selling point.

We give Craft-Bilt a 5 Star rating. The quality is excellent, and the staff are all amazing. We dealt mostly with Nithi, he helped with the planning a produced plans and quotes based on our input. After 3 - 4 revision he gave us a final plan and quote. Any interaction with other staff members was equally pleasant. We had a minor hiccup, which was resolved immediately. It was nice to deal with a Canadian company and was good to be able to talk to someone when we had questions. We highly recommend Craft-Bilt if you are considering buying aluminum deck railing as we did, but we saw many other products that they offer that look to also be excellent designs and the same quality. Don and Wendy May 2024

Fantastic service and excellent insulated patio cover! I had no issues at all. Emails were answered promptly, and the staff was a pleasure to work with.

Needed a waterproof aluminum deck at cottage for storage and living space below. Support was very good from Nithi & team.

Their customer service is exceptional and working with them was a breeze. They delivered on time as promised and have a wide range of awning and shade products and desins to choose from. With so many options available, I highly recommend them and will definitely return for future purchases.

Craft-Bilt's patio cover exceeded my expectations and has truly transformed my outdoor space. The quality and craftsmanship of their products are unmatched. I opted for their aluminum patio cover, and I couldn't be happier with my choice.

I bought a 12 feet retractable awning from Craft-Built two month ago. I researched the company and product on line and went to their office in Ajax where I got all the explanations I needed to to confirm my selection. The sales person was very helpful, not pushy, understood the location and our needs and tone me down with accessories not required. The awning was ready before the promise date. I did not install it yet. I will do it in spring and update this comment at that time. Overall i had a very good experience with Craft Built.

Aluminum decking delivery was on time. Easy to install. Staffs are very friendly and best of all. It looks good and hope it is the last deck for me. It is hot in the sun but cools down quickly.

I thought you’d like to know that I picked up my shipment at the Manitoulin depot yesterday. I think your shipping people did a thorough job of preparing the material for transport, with not only shrink-wrap on each set of two aluminum decking boards but corrugated cardboard and metal straps as well. The skid was solid enough that the forklift was able to load the shipment into our vehicle in one go. Manitoulin did a great job of getting it here in only four days and without any damage. They have a convenient tracking system, too. The only deficiencies consist of 6 extra regular screws and 9 fewer drill-type screws than the order specified. Try not to laugh. Once we had our initial issues settled, such as the change in representatives and delayed announcement of the price increase, I found the service commendable, especially when your checkers alerted me to the need for an additional piece of material. This no doubt spared frustration down the line. You provided me with excellent service and advice, Lisa. I would recommend you to others. Thanks for all of your efforts in making me a satisfied customer.

We had a project to built a patio cover- roof. Excellent service. Amazing Materials. Work done on time and based on all specification. We are 100% satisfied with the whole process from the begining to the end. We would highly recommend Craft-Bilt!

Retractable awning installation in Ajax Starting from the showroom, the sales representatives, installation and the follow-up, the service was excellent! We are very pleased with this company, service and the retractable awning. We will highly recommend to our friends! Thank you and keep up the good work.