You must have minimum 2 person(s) available at the time of delivery to manually unload the shipment. The Transport Company’s driver will not assist with the unloading. Craft-Bilt recommends that you have tools available such as work gloves, metal snip, hammer, crowbar, utility knife to assist in opening skids/packaging. Please be sure to follow your provinces Health and Safety guidelines.

You are responsible for confirming the delivery time with the trucking company. Craft-Bilt is not responsible for any delays or inconveniences that may occur due to failed communication attempts between the trucking company and you.

In the case of damaged freight or shortages, you must note the damages or shortage on the delivery paperwork at time of delivery and also provide photographs of the damaged material. If there is no carbon copy of the delivery paperwork provided to you, take a photograph of the paperwork. You will then provide this info to Craft-Bilt in a timely manner to assist with their freight claim, knowing that without this information, Craft-Bilt will not be re-reimbursed for the damage and consequently any replacement parts provided will be at your cost. Please see Terms Conditions for more information.

You are responsible for additional trucking costs, such as but not limited to, repeated delivery attempts, as well as beyond charges, or tailgate charges that are not part of the original arrangement with Craft-Bilt.